Data Center Support Technician

Symtech Innovations Ltd.

Interested candidates please email your resume and cover letter to careers@symtech.com.

Data Center Support Technician 1 

Job Summary

Perform all required tasks being the “hands and eyes” for remote support technicians within the data center. Execute physical activities as defined on the data center floor.

Primary Tasks

Installation and Removal of IT equipment

  • Physical power down of equipment
  • Install and remove cabinets and racks in the data center
  • Perform activities to ground cabinets according to standard processes
  • Dispose of all packing material and waste appropriately
  • Approve/coordinate tickets to add or remove equipment from the data center
  • Move equipment, racks, devices, and materials between physical locations in the same data center

Basic device configuration and OS Loads

  • Install software CDs and DVDs
  • Install, connect, and/or move USB devices
  • Configuration of out of band (OOB) and remote management connections (i.e. DRAC, ILO, etc.

Device Validation

  • Visual inspection of devices as requested
  • Serial number validation
  • Device Inventory capabilities and physical comparison to inventory lists

Basic troubleshooting and repair of IT equipment failures

  • Power on/power off devices
  • Relay LCD readouts
  • Reset Remote Management connection ID’s and Passwords
  • Reseat cables
  • General Troubleshooting and visual verification to assist remote troubleshooting efforts
  • Test and troubleshoot problems
  • Check power connections
  • Provide feedback on console display (e.g. stop errors, blue screen, etc.)
  • Assist with disaster recovery activities in the event of a complete system failure
  • Assist with recovery of data center and equipment related to planned and unplanned power interruptions
  • Identify and report audible errors and system failures
  • Install and connect crash cart
  • Attend conference calls for troubleshooting and recovery of client environments related to a reported client impacting incident

Cable Installation and Planning

  • Physical installation and removal of patch cabling, and cabling components, and related material
  • Removal of unused cable and cable components from racks, conduits and data center subfloor
  • Connect communication copper and fiber cables between installed IT equipment
  • Ensure that all links and communication cables have been tested, labeled, connected, and documented according to client standards
  • Test all cables prior to installation and cable pathways end to end before and after installation to standards
  • Identify unused system connections

Cable troubleshooting and repair

  • Troubleshoot and repair system connections as needed
  • Test all types of cables – Copper, fiber (MM/SM), dark fiber, DWDM, MPO, etc.
  • Replace cables
  • Check network connections
  • Trace cables
  • Clean and polish fiber ends

Media administration

  • Mount/dismount of media
  • Filing and Cataloging of media
  • Scanning of media
  • Shipping/Receiving of media and peripherals
  • Inventorying of media and media related equipment
  • Tracking of media and media related equipment
  • Labeling of media and media related equipment
  • Initializing of media and media related equipment
  • Track onsite spares/scratch levels and report low volumes
  • Perform all activities to prepare and package media for offsite vaulting
  • Perform all activities to receive media from offsite vaulting provide and perform appropriate filing
  • Execute commands on system consoles to perform standard daily tasks (mount, unmount, silo eject, etc.)
  • Use of designated tools and processes to track client Media

Skills and Qualifications

  • At least 2 years physical onsite Data Center experience supporting the Data Center equipment and/or infrastructure (Power, Space, Cooling, Equipment and Cabling)
  • Knowledge of basic electrical requirements and conversions (i.e.  Kilowatts, Amps, phases, etc.)
  • Experience working in a Structured ITIL and or ISO environment utilizing Problem, Change, and Incident disciplines
  • Quickly learn, adapt, and retain Data Center and Client specific information
  • Great team work capabilities
  • Ability to work multiple projects simultaneously
  • Scheduling flexibility to complete assigned migrations/projects
  • Excellent communication and written skills
  • Ability to lift 50 lbs
  • Capability to spend extended durations standing or walking
  • Any Technical Certifications
  • Security clearance may be required to be obtained if working in cleared areas

Data Center Support Technician 2

Job Summary

All tasks and skills of the Technician 1 job description with additional capabilities and skills in some areas. Able to provide deeper technical assistance and have additional experience and/or certifications.

Primary Tasks

Same as Technician 1 with deeper understanding and skills in each area

Skills and Qualifications

Same as Technician 1 with more years of experience and/or certifications

EQUAL OPPURTUNITY EMPLOYER

Symtech is committed to creating a diverse environment and is proud to be an equal opportunity employer.

Individuals seeking employment at Symtech are considered without regards to race, religion, creed, color, national origin, age, gender, marital status, ancestry, disability, veteran status, sexual orientation, or any other characteristics protected by law.

Employment here is based solely upon one’s individual merit and qualifications directly related to professional competence.

To apply for this job email your details to careers@symtech.com