POSITON OVERVIEW:
Reporting to the COO, the Senior Manager, Technology Services is accountable for end-to-end ownership of technology initiatives and the Microsoft enterprise environment across Symtech. This role leads the planning, execution, governance, and adoption of technology platforms, systems, and employee-facing programs, ensuring they align with business priorities, security requirements, and operational needs.
This role serves as the primary technology execution and decision owner, reducing day-to-day escalations to executive leadership while ensuring consistent standards, risk management, and successful delivery. The Senior Manager, Technology Services is expected to be hands-on, proactive, and decisive, with the ability to operate independently across multiple initiatives.
A safe and healthy work environment is one of Symtech’s primary goals and a central guiding principle for the organization. Symtech and its employees are aligned in the organization’s goal of zero incidents. Symtech’s most valuable asset is its employees. Symtech is dedicated to providing and maintaining a safe and healthy work environment for all its employees. Symtech’s safety culture is encouraged within the organization and promoted through demonstrating and communicating the importance of safety within the community where work is performed.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Develop a deep understanding of Symtech’s operations to make informed, business-aligned technology decisions
• Act as the primary owner for technology project execution, escalating only material risks, budget exceptions, or strategic decisions
• Establish and enforce standards related to systems usage, automation, AI, security, and data governance
• Own and manage the Microsoft ecosystem including SharePoint, Microsoft 365, Copilot, Power Automate, and Azure services
• Design, implement, and optimize workflows, automation, AI agents, and collaboration tools
• Ensure solutions are scalable, secure, and aligned with operational requirements
• Lead end-to-end technology initiatives including planning, scheduling, execution, testing, deployment, and close-out
• Coordinate cross-functional teams, IT staff, vendors, and external partners to meet milestones
• Track and manage risks, assumptions, issues, and dependencies (RAIDs)
• Coordinate UAT, testing cycles, validation, documentation, and continuous improvement
• Own training, rollout, and change-management strategies for new systems and tools
• Ensure adoption, usage, and business value realization
• Incorporate cybersecurity, privacy, and compliance considerations into all initiatives
• Lead responsible AI initiatives including governance and AIDA-compliant practices
• Support budget planning, cost optimization, and vendor oversight for assigned initiatives
• Deliver concise, decision-ready updates to leadership and stakeholders
The duties and responsibilities are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing and other duties will be assigned based on the positions role within the business unit.
EXPERIENCE, SKILLS & KNOWLEDGE:
• Bachelor’s degree in Computer Science, Information Systems, or a related field
• 7-10+ years of experience leading enterprise technology initiatives
• Strong hands-on experience with Microsoft 365, SharePoint, Copilot, Power Automate, and Azure
• Proven ability to lead cross-functional initiatives and manage multiple priorities
TRAVEL:
- 0-5 % travel may be required for this position.
Symtech is an equal opportunity employer. We celebrate equity, diversity and are committed to creating an inclusive environment for all employees. If you require accommodation in any stage of the recruitment process, please contact hr@symtech.com. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.